Remakes will be done when there is an error or damage to an order. This includes damage during shipping, material defect or workmanship. If there is an error with your item, please email us at firstname.lastname@example.org within fourteen days of receiving your product, with a photograph and description of the damage. Pikto will then determine if a remake is necessary. Remakes may only be done for the same product and from the original files submitted in the order. Remakes will not be done with new files. Remake orders will have the same turnaround times and will be shipped the same method as the original order.
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