Reprints will be done when there is an error or damage to an order. This includes damage during shipping, material defects, or workmanship. If there is an error with your item, please email us at support@pikto.com within fourteen days of receiving your product, with a photograph and description of the damage and your order number. Customers are required to return all defective orders before starting a reprint or shipping to customers. Refunds or credits to customers' accounts will be processed after the defective order is returned to our lab.
Pikto will then determine if a reprint is necessary. Reprints may only be done for the same product and from the original files submitted when the order was placed. New files are considered a new order and can not be used for a reprint order. Reprint orders will have the same turnaround times and will be shipped in the same method as the original order. Customers will receive new tracking once the reprint is completed and shipped if they originally selected shipping for their order. Customers who selected the pickup option will be responsible for picking up any reprint orders from our location.